FAQ

 

Frequently Asked Questions

 

1. What types of customization services do you offer?

We offer screen printing transfers, dtf transfers, embroidery, and branded merchandise customization. Whether you need detailed embroidery or vibrant screen printing, we have the expertise to meet your needs.

2. How do I place a custom order?

Custom orders can be placed through our website or by contacting us directly. We’ll discuss your project details, confirm the design, and provide a quote. Once approved, we’ll proceed with production.

3. What about setup/ digitizing process for embroidery designs? 

Embroidery digitizing is a crucial step in customizing apparel. It involves converting your design into a format that our embroidery machines can understand. 

 Cost: The digitizing fee is $50 per design. This is a one-time fee, and your digitized file will be kept in our system for future orders at no additional cost. This makes future orders quick and cost-effective.

Our Digitizing Process:

• Submit Your Design: Start by sending us your design in a high-quality, high-resolution format (JPEG, PNG, etc.).
• Digitizing Conversion: Our skilled digitizers will convert your design into a stitch-ready file. This process typically takes between 1-2 business days and involves adjusting the design to ensure it looks perfect when embroidered.
• Proof and Approval: You will receive a digital proof of the digitized file to review and approve. This step ensures you are satisfied with the conversion before we start embroidering.
• Embroidery Production: After approval, we move to the production phase, where your design is embroidered onto the selected apparel.

4. What is the minimum order quantity?

Our minimum order quantities vary depending on the type of service. Generally, screen printing orders start at 12 pieces, while embroidery may start at a lower quantity. Contact us for more specifics.

5. What is your typical turnaround time for orders?

Our standard production time is approximately 1-2 weeks from order confirmation. If you need your order sooner, rush services are available for an additional fee.

6. What types of apparel and items can you customize?

We customize a variety of apparel items such as t-shirts, hoodies, hats, jackets, and more. We also offer customization for promotional products like bags, towels, and other merchandise.

7. What file format works the best?

If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI files. (NOTE: You only need to upload your image file once per order--i.e. it doesn't need to be uploaded with each style and/or color you are purchasing.)

Please do not send images created in Microsoft Word or Powerpoint.

8. Do you still have my logo?

Yes. Once we have set up a logo and produced an order with it, we keep it on file. We never discard or delete any logos.

9. What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, cash app, and Zelle. Details will be provided during the ordering process.

10. Refund Policy

Thank you for shopping with Smith Apparel TX. We take pride in providing high-quality custom apparel tailored to your specifications. Please read our refund policy carefully before placing your order.

No Refunds

Due to the personalized nature of custom items, all sales are final. We do not offer refunds or exchanges for any custom-made items. This policy ensures that every piece of apparel is uniquely crafted to meet your specific needs and preferences.

Order Accuracy

Once an order is placed, it cannot be modified or canceled. Please ensure all details are correct before completing your purchase.

This includes but is not limited to:

- Size

- Color

- Design specifications

- Custom text or images

If you have any questions or need assistance with your order, please contact our customer service team at contact@smithappareltx.com before finalizing your purchase.

11. Can I request a sample before my full order is produced?

We can provide mock ups for you to review before finalizing your order. This ensures that the final product meets your expectations.

12. What if I receive a defective product?

Damaged or Defective Items

While we do not offer refunds, we are committed to providing you with the highest quality products. If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will be happy to assist you with a replacement. To report a damaged or defective item, please email us at contact@smithappareltx.com with the following information: -

Your order number -

A description of the issue -

Photos of the damaged or defective item-

13.  Refund would be added and would be the last number